Video Visits

Video Visits

Video visits are a convenient way to see your provider without leaving the comfort of your home. Video visits are completed securely through your mobile device or computer and are a safe and easy alternative for you to consult with your provider or care team.

To complete a video visit

  1. Call 1-855-FAIRVIEW to schedule a video visit appointment. 
  2. Download the mobile app or prepare your computer for a video visit. (see detailed instructions below)
  3. You will receive an invitation from your care team for a video visit via text message or email.
For urgent access to virtual care, please visit our 24/7 online clinic at OnCare.org.

Prepare for your video visit

There are a few short steps you must take to prepare for your video visit. If you would like to print out a more detailed version of these instructions to refer to later, click here: www.mhealth.org/videovisit 

Get Started (Mobile Devices): For a step-by-step visual guide for getting started on mobile devices, please visit: www.mhealth.org/videovisitmobile 
  1. In your device’s App Store, search for the “AW Touchpoint” app. 
  2. Download the AW Touchpoint app before your visit. 
  3. You won’t need a login. A link will be texted to you before or at the time of your visit. 
  4. Click this link to display the video call invitation, where you can join the visit. 

Get Started (Computers):  If you want to use your laptop or desktop, you can get an invite by email. Your computer will need a camera and speaker for a video visit. 
  1. You will need the latest version of the following internet browser (Chrome, Edge, or Firefox). Chrome is the preferred browser.
  2. Make sure your camera and microphone work before the visit, using https://amwell.com/techcheck/getStarted.htm. Be sure to give the website permission to use the camera and microphone. 
  3. Check your email inbox for an invite at the time of your appointment (you may need to refresh periodically). 
  4. Click “Join meeting” to display the video call invitation, where you can join the visit.

For questions related to your scheduled video visit, contact a support agent at612-672-7266 (7:00am – 11:30pm, 7 days a week).