Video Visits

Video Visits

Video visits are a convenient way to see your provider without leaving the comfort of your home. Video visits are completed securely through your mobile device or computer and are a safe and easy alternative for you to consult with your provider or care team.

To complete a video visit
  1. Call 1-855-FAIRVIEW to schedule a video visit appointment. For urgent access to virtual care, please visit our 24/7 online clinic at OnCare.org.
  2. Use your MyChart account to get connected. Visit the MyChart signup page if you need to create a new account.
    • Fairview and M Physicians patients: Go here.
    • HealthEast patients: Go here.
  3. Download the MyChart app or prepare your computer for a video visit (see instructions below).
  4. You can invite a family member or friend to join your video visit. Direct them to this website for their video visit instructions: mhealth.org/amwellvideovisit

Prepare for your video visit

 There are a few short steps you must take to prepare for your video visit.

If using a mobile device
You will need:
  • Mobile device with a camera, microphone and speaker.
  • MyChart app (Visit www.mhealth.org/videovisitmobile for instructions on how to get the MyChart app on your mobile device).
  • Secure internet connection. Wireless (Wi-Fi) connection is better than cellular data.

Instructions:

  1. Open the MyChart app on your mobile device.
  2. If this is the first time using the app, select Add Organization and search for "MHealth".
    • Fairview and M Physicians patients: Select the M Health Fairview and M Physicians logo.
    • HealthEast patients: Select the HealthEast is now M Health Fairview logo.
  3. Log in to the MyChart app.
  4. Select Appointments, then locate your upcoming video visit.
  5. Complete the eCheck-In process.
    • Note: If you are already checked in for your appointment, the eCheck-in button will not appear.
  6. Select the Begin Visit button when it appears at the bottom of the screen. This will launch you to our Virtual Visit web page.
  7. You will be prompted to complete a technology check and confirm your callback number. Follow the steps to make sure your mobile device has everything needed for your video visit. 
  8. Select the Start Your Visit button to enter the waiting room. Please wait on this screen until someone from your care team calls you. 
If using a computer
You will need:
  • Computer with a camera, microphone and speaker.
  • The latest version of Chrome internet browser (best), Edge or Firefox.
  • Secure internet connection. Wired connection is better than wireless (Wi-Fi).

Instructions:

  1. Log in to the MyChart web page.
    • Fairview and M Physicians patients: Go here.
    • HealthEast patients: Go here.
  2. Select Visits, then Appointments and Visits.
  3. Locate your upcoming video visit.
  4. Complete the eCheck-In process.
    • Note: If you are already checked in for your appointment, the ECHECK-IN button will not appear. Select the DETAILS button instead. 
  5. Select the BEGIN VIDEO VISIT button. This will launch you to our Virtual Visit web page.
  6. You will be prompted to complete a technology check and confirm your callback number. Follow the steps to make sure your computer has everything needed for your video visit.
  7. Select the Start Your Visit button to enter the waiting room. Please wait on this screen until someone from your care team calls you.

Video visit best practices

  • Make sure your computer or mobile device is charged or plugged in to a power source.
  • Establish a secure internet connection with your computer or mobile device. Wired connection is better than wireless (Wi-Fi). Wired or wireless connection is better than cellular data for mobile devices.
  • Minimize other websites/applications running on your computer or mobile device while participating in the video visit.
  • Find a private space in a quiet, well-lit area without distractions. Take a seat, if possible (so you don’t move).
  • Set the camera down at eye level, if possible (rather than holding it).
  • Dress as you would if you were being seen in the clinic.
  • Have your phone ready in case your care team needs to contact you for any reason.

Privacy: Video visits are done using secure, HIPAA-compliant video connections.  Unauthorized recording is not allowed.

For questions related to your scheduled video visit, contact a support agent at 612-672-7266 (7:00am – 11:30pm, 7 days a week).