Patient Relations

We value your feedback and encourage you to contact us with comments or concerns. 

If your comment is regarding care you received at a Fairview Clinic, please contact the clinic directly. 

If your comment is regarding care you received at a HealthEast Clinic, please contact HealthEast Customer Advocacy at 651-232-5150.

University of Minnesota Medical Center
 Patient Relations
612-273-5050
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University of Minnesota Masonic Children's Hospital
 Patient Relations
612-273-5050
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Fairview Southdale Hospital
 Patient Relations
952-924-5908
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Fairview Ridges Hospital
 Patient Relations
952-892-2262
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Fairview Lakes Medical Center
 651-982-7851
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Fairview Northland Medical Center
 651-982-7851
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Fairview Range Medical Center
218-362-6659
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University of Minnesota Health Maple Grove Clinics
 612-884-0661
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Fairview Pharmacy Services
 612-672-5200
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Bethesda Hospital
651-232-2013
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HealthEast St. John’s Hospital
651-232-7967
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HealthEast St. Joseph’s Hospital
651-232-3061
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Woodwinds Health Campus
651-232-0002
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Other HealthEast Locations
HealthEast Customer Advocacy: 651-232-5150

Patients' Bill of Rights

As a patient, it's important to know your rights. 

Additional contacts

If you have questions about your rights or medical care contact:

Minnesota Board of Medical Practice
 2829 University Ave. SE, Suite 400
Minneapolis, MN 55414-3246
612-617-2130 or 800-657-3709

Office of Health Facility Complaints
 P.O. Box 64970
St. Paul, MN 55101-0970
651-201-4201 or 800-369-7994

Office of Quality and Safety Monitoring
To report a patient safety event or concern about a health care organization 
Online: Complete on line form at  www.jointcommission.org
Fax: (630) 792-5636 
Mail: The Joint Commission 
One Renaissance Blvd, Oakbrook
Terrace, IL 60181


For concerns about your Medicare rights, including quality of care or premature discharge, contact:

Office of Ombudsman for Older Minnesotans
 P.O. Box 64971
St. Paul, MN 55164-0971
651-431-2555 or 800-657-3591

Medicare Quality Improvement Organization (QIO)
 KEPRO
1-855-408-8557 or Medicare TTY 1-877-486-2048

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms  

If you believe that HealthEast has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: 

HealthEast Customer Advocacy
1690 University Ave. W Suite 110
St. Paul, MN 55104
Phone: 651-232-5150
Fax: 651-232-5155
Email: cadvocacy@healtheast.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our advocates in the Customer Advocacy Department are available to help you.