We value your feedback and encourage you to contact us with comments or concerns.
If your comment is regarding care you received at a Fairview Clinic, please contact the clinic directly.
If your comment is regarding care you received at a HealthEast Clinic, please contact HealthEast Customer Advocacy at 651-232-5150.
Fairview Range Medical Center
218-362-6659
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University of Minnesota Health Maple Grove Clinics
612-884-0661
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Fairview Pharmacy Services
612-672-5200
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Bethesda Hospital
651-232-2013
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HealthEast St. John’s Hospital
651-232-7967
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HealthEast St. Joseph’s Hospital
651-232-3061
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Woodwinds Health Campus
651-232-0002
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Other HealthEast Locations
HealthEast Customer Advocacy: 651-232-5150
Patients' Bill of Rights
As a patient, it's important to know your rights.
Additional contacts
If you have questions about your rights or medical care contact:
Minnesota Board of Medical Practice
2829 University Ave. SE, Suite 400
Minneapolis, MN 55414-3246
612-617-2130 or 800-657-3709
Office of Health Facility Complaints
P.O. Box 64970
St. Paul, MN 55101-0970
651-201-4201 or 800-369-7994
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
800-994-6610
For concerns about your Medicare rights, including quality of care or premature discharge, contact:
Office of Ombudsman for Older Minnesotans
P.O. Box 64971
St. Paul, MN 55164-0971
651-431-2555 or 800-657-3591
Medicare Quality Improvement Organization (QIO)
KEPRO
1-855-408-8557 or Medicare TTY 1-877-486-2048
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the
Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms
If you believe that HealthEast has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
HealthEast Customer Advocacy
1690 University Ave. W Suite 110
St. Paul, MN 55104
Phone: 651-232-5150
Fax: 651-232-5155
Email:
cadvocacy@healtheast.org
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our advocates in the Customer Advocacy Department are available to help you.
