Although the record we create is the physical property of HealthEast, you have the right to view and request a copy of your medical record and/or images (MN Statute 144.291-144.298). A signed and dated Release of Information form must accompany your request.
To request records from a HealthEast hospital or clinic, please download/print the form below and send it to HealthEast Release of Information Services.
HealthEast Release of Information Services
University Park Medical Building, Suite 180
1690 University Ave W., St. Paul, MN 55104
651-232-4999 / Fax: 651-232-4887
HealthEast does not have access to birth certificates. If you were born at a HealthEast hospital and you need a copy of your birth certificate, you will need to contact one of the following county health departments:
Bethesda, Midway, St. John’s or St. Joseph's hospitals
Ramsey County Birth & Death Records Department
Woodwinds Health Campus
Washington County Vital Records Service Center
Can I view a family member's health record in MyChart?
To view a family member's health record in HealthEast MyChart, you will need proxy access. This allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Follow instructions on the Proxy Consent Form and return it to the address on the form.
Download the proxy consent form.
Q: How can I view my medical record?A: Contact Release of Information Services to schedule an appointment to view your records. HealthEast requests that a Release of Information be completed and you must provide current and valid picture ID at your appointment. You may also complete this request online using MyChart. There is no charge to view your records.
Q: How soon can I expect the release of my medical record?A: Your request for medical records will be processed within 10-14 days from the date your request was received. If you need your medical records sooner, contact HealthEast Release of Information Services to discuss your needs.
Q: Is there a charge to get a copy of my medical records?A: There is no cost to send the medical record to another provider/health care facility for ongoing care. Patients may also request, for personal use, one set of pertinent reports (test results and dictated reports) without charge.
Q: Can someone else pick up my medical records for me?A: If someone other than the patient will be picking up copies of medical records, please let us know in advance. The person picking up the medical
Q: May I withdraw my authorization to release my medical record?A: Yes, you may request to revoke your authorization in writing to HealthEast Release of Information Services.
Q: How do I get my medical records transferred to a non-HealthEast care provider or health care facilityA: You will need to submit a written Release of Information form to HealthEast giving authorization for the release of your records to the non-Healtheast care provider or health care facility.
Q: How do I get a copy of my bill?A: Your medical record does not contain billing statements. HealthEast Patient Financial Services can provide you with this information.
Q: Who can authorize the release of my medical records/images?A: If you are 18 years of age or older, the Release of Information form must be completed, signed and dated by you as the patient. Medical records/images may only be requested by someone else if appropriate legal documentation is provided. This generally happens when the patient lacks the capacity to authorize access or release of their records.
Health Care Directive/Advance Directive - access does not end upon the patient’s death
Power of Attorney (POA) - Must specifically grant access to medical records/information. Upon death of the patient, is no longer valid.
Guardian - cannot authorize the release of a deceased patient’s records
Personal representative - a spouse and/or child of a patient is not automatically a personal representative. If you are a minor (under the age of 18), a parent or legal guardian may access and authorize the release of your medical records/images unless you are married, have borne a child, or if the records in question concern a sexually transmitted disease, chemical dependency, or a pregnancy or related condition.
Q: Can I restrict the information released from my records or to whom it is released?A: Yes. To restrict the release of your medical records, complete a Request for Restriction to Health Information form, and send the completed form to HealthEast Release of Information Services.
Q: Can I request medical records/images of a deceased patient?A: The medical records/images of a deceased patient can be released if appropriate documentation is provided by the person with legal authority to do so. These individuals include:
Q: Does HealthEast share information with my provider?A: We routinely release information to the doctor(s) whom you have specified as your providers at registration. Personal information may be disclosed to providers who are involved in your care. This information may be shared via phone, fax or mail.
Q: Can I make changes to my medical record?
A: Yes, you may request to amend your medical record by completing a Request for Amendment to Health Information form, and sending the completed form to HealthEast Release of Information Services.