Our new care model will create community health “hubs” while expanding virtual care

Our primary care, specialty care, and virtual care services will all change as our health system shifts to a new care model.

The way people need and want to receive healthcare is changing, and we need to change to continue delivering the right care, in the right place, at the right time.

Between now and the end of 2020, our health system will focus on the development of health “hubs.” To do this, we will expand our services across more than 40 clinics and primary care locations, continue adding to our virtual care offerings, and centralize specialty care in comprehensive centers.

As part of these changes, we will also consolidate 16 primary care clinic locations by the end of this year. Six pharmacies, most co-located with affected clinics, will close as well. As our health system shifts to a new care model, these actions will allow us to expand our primary and specialty care services in other ways that make getting healthcare quicker and more convenient for patients.

“By consolidating locations, we can make necessary investment to connect patients’ primary and specialty care experience in a way that meets their needs and busy lives,” said Eric Nelson, President, Primary Care Service Line. “How our patients want and need to access their care is at the center of these plans.”

Clinics and other primary care locations will have longer hours for better patient access and a wider array of more advanced primary care services, while growth in our virtual care options means more people can have their healthcare needs met without leaving their homes.

Our specialty hubs will bring experts from multiple medical specialties together in one location so that patients can find answers and get the care they need faster. For example, a patient who needs a follow-up to a mammogram would be able to consult with a radiologist during the same visit, at the same location.

“Dozens of clinics will offer appointments at flexible times that are patient-centered and promote convenient access to care,” said Kim DeRoche, Physician in Chief, Primary Care Service Line. “Patients will have more virtual choices, in addition to in-person options, and have the option to combine specialty visits in one place.”

Some of our primary and specialty care sites are underused and outdated. In some cases, we are operating similar clinics only a mile or two away from one another. Reducing our footprint, though difficult, will allow us to continue to provide high-quality services in a more efficient way, which means that we will be able to deliver more affordable care to you, our patient.

The following primary care clinic locations are closing effective Dec. 4. 

Click here for a map of our primary care clinic changes.

  • Columbia Heights
  • Downtown St. Paul
  • Farmington
  • Grand Avenue
  • Hiawatha
  • Hugo (HealthEast - 14688 Everton Ave. N)
  • Integrated Primary Care
  • Lino Lakes
  • Milaca
  • Pine City
  • Roseville
  • Savage
  • Xerxes (Bloomington Lake, Xerxes)
  • Zimmerman
  • Ellsworth (WI)
  • Spring Valley (WI)

The following pharmacy locations are closing effective Dec. 1:

  • Columbia Heights
  • Hiawatha (Minneapolis)
  • Lino Lakes
  • Milaca
  • Rush City
  • Zimmerman