We have assembled this resource to help our patients understand the changes occurring across our health system, and how they might affect you. Visit fairview.org/future for more information.
Fairview Health Services is making changes across our system that will help us deliver simpler, more affordable, accessible, and equitable care, while responding to the evolving health needs of our communities. Our plans include consolidating or repurposing some locations, while also improving or expanding our services at other sites.
Patients can and will continue to receive the same high-quality care at dozens of locations throughout our system, including with your current providers. Though we are consolidating some of our locations, we are working to improve our ability to provide care in ways and at times that are more convenient for you, such as by having more providers available during more hours of the day at our 40 primary care clinics. This year, we have expanded our virtual services available at oncare.org, our 24/7 online clinic. Consolidating some of our primary care clinics will also allow us to extend and standardize our clinic hours at other sites. We will offer more “hub” locations where you can access multiple specialists at one site on the same day.
Like many other health systems across the country, our system faces long-term financial challenges. Our response to the COVID-19 pandemic, while necessary for the health of our communities, only increased those challenges. More importantly, our country’s health system is broken. It is unaffordable and inaccessible for too many people, and it hasn’t evolved to meet today’s care needs and opportunities. We need to find new ways to deliver high-quality healthcare that are affordable, accessible, and just plain easier for everyone involved. Our actions include new strategic investments and cost reduction measures that will help us keep meeting the needs of our community today and into the future. These changes will also allow us to continue fulfilling our promise to bring breakthrough healthcare to people across Minnesota and Western Wisconsin.
The following primary care clinic locations are closing effective December 4, 2020. Click here for a map of our primary care clinic changes.
The following pharmacy locations are closing effective Dec. 1:
We are happy to work with you to transfer your care to a new M Health Fairview location that is convenient for you. Current patients of impacted locations will receive a letter from their clinic or pharmacy in November with additional instructions. If you have questions, you are encouraged to call 1-855-324-7843.
You do not need to change your doctor or provider. The majority of providers at impacted locations will be transferring to new locations by the end of the year, many of them in the same regional area. We expect to have provider move information finalized in November. Our scheduling teams are happy to work with you to transfer your care to a new M Health Fairview location, and continue to receive care from the same provider, if possible and convenient for you. We can also help you find another provider depending on your needs.
It’s always best to check with your insurance company to find out whether a location is part of your insurance plan’s network. While some providers will be transitioning and seeing patients in other locations, our clinic consolidation did not change our participation in health plan networks. Our network of hospitals and clinics continues to be a part of many health insurance plans. During open enrollment we encourage you to select a plan that includes M Health Fairview in its network so that our providers and teams can continue to serve your health needs and provide the quality care you know and expect from us.
Based on hundreds of community conversations over the last year, it became clear that our current care model at St. Joseph’s Hospital is not meeting the direct health needs of the surrounding communities. As part of our commitment and vision to provide, affordable, accessible and equitable care, the hospital will be reimagined as a community hub for health and wellness. We plan to create a campus that addresses the social risk factors of health, focused on three areas: health, housing, and supportive services.
As a result of this transition, most existing hospital services at St. Joseph’s will move to other hospital locations in our system, and the emergency room will discontinue services. Our existing inpatient mental health beds will remain at St. Joseph’s through 2021. We are actively exploring how we will continue our leadership in providing mental health services in our region, including our ongoing pursuit of partners through the Request for Partnership process kicked off earlier this year. By the end of the year, our system’s COVID-19 care center will relocate from Bethesda Hospital to St. Joseph’s Hospital.
In partnership with Ramsey County, Bethesda Hospital will be repurposed to help address the homelessness crisis. This winter, it will provide shelter to hundreds of Minnesotans and give people the space needed to rebuild their lives, while helping reduce COVID-19 spread among the unsheltered. Just as we did when responding to COVID-19, we are proud to once again partner with community leaders to address a serious and important need in our communities. In advance of this change, our COVID-19 care center will relocate to St. Joseph’s Hospital.
The long-term acute care previously provided at Bethesda Hospital before the COVID-19 pandemic will remain at St. Joseph’s Hospital at this time.
Sites across the system, including St. John’s Hospital, Woodwinds Health Campus, University of Minnesota Medical Center, Southdale Hospital, and our Maplewood Clinics and Surgery Center, will see growth in services and capacity as a result of moving services from St. Joseph’s Hospital.
We are also continuing the transition to single-occupancy hospital rooms at hospitals across our system. To accomplish this, we are expanding at Southdale Hospital and University of Minnesota Medical Center. Single-occupancy patient rooms improve patient care and experience and allow more privacy and comfort for patients and their families.
Our COVID-19 care will be centralized at St. Joseph’s through 2021, or as long as there is a community need. We are maintaining our COVID-19 capacity in the ICU and with our med-surge beds. Southdale Hospital will continue to serve as a backup site should a surge in cases occur, leading to a need for more capacity.
We’ve seen large growth in the use of our virtual care services during the COVID-19 pandemic, and we believe virtual care will continue to be an important part of our future. For that reason, we plan to continue prioritizing development of our virtual care services. So far, we have seen a very positive response to virtual care from you, our patients. In addition to expanding our virtual options, we are working closely with community organizations and other groups to ensure that access to technology is not a barrier for people who need care.
Yes. We are the largest provider of mental health services in the Upper Midwest. We’re focused on improving our mental health care for all people, no matter their situation or needs. We will do this by integrating mental health in primary care, providing new virtual options, and by launching the state’s first EmPATH mental health units.
EmPATH stands for Emergency Psychiatric Assessment, Treatment and Healing. Too often, people experiencing mental health emergencies end up in emergency departments for urgent mental health needs. EmPATH is a patient-centered innovation and new way of caring for those experiencing emergency mental health needs. Our model offers psychiatric patients specialized care in a safe, calm, healing environment with immediate access to mental health professionals and direct connections to outpatient treatments. We will open the first of our planned EmPATH units at Southdale Hospital in early 2021.
M Health Fairview is a collaboration of the University of Minnesota and University of Minnesota Physicians, and Fairview Health Services. The changes announced by Fairview Health Services do not change this partnership. Together, we are committed to combining the best of academic and community medicine and expanding access to breakthrough care.
We will close the Ways to Wellness program at the end of 2020. Through this transition time, we remain committed to you, our clients. We hope you will book sessions and continue to see your coaches and chef over the upcoming and final weeks of operation. We are winding down through the end of the year and will continue scheduling appointments through December 18.
We are proud of the impact this program has had among the people it served since its launch in 2006. We will continue to apply the learnings and momentum it attained in other ways as we continue toward our vision for a health system that helps our patients and communities achieve health and wellness. Whether you have been a client with us for one class or for several years, thank you for making us part of your wellbeing journey.Click here to read more about our Ways to Wellness changes.
Read more about the changes in a blog post by James Hereford, Fairview President and CEO, or watch his video. Be sure to follow us on social media to stay connected to the latest information about our health system.