Frequently Asked Questions

1. Why do I need certification?

All business partners and vendor representatives calling on the Fairview system to provide goods or services must be certified. The certification program is designed to create safer standards of care within Fairview as well as meet regulatory requirements. The certification is a means to improve communication between suppliers and Fairview, increase supplier understanding of compliance with Fairview’ policies and procedures and to facilitate smooth, efficient business transactions. Fairview will not conduct business with firms that fail to meet minimum certification standards. All representatives must complete certification requirements prior to meeting with staff in departments other than Corporate Supply Chain.

2. What is a Business Partner? What is a Vendor Representative?

A Business Partner (BP) is the company. In larger companies with subdivisions, those subdivisions that are a separate organization, for example they have a separate annual report, would also be referred to as the BP.

The Vendor Representative (VR) is the sales person representing a company as he or she sells the products or services.

3. Does the certification process apply to only new vendors, or does it apply to current vendors?

This is an annual certification for all representatives both new and long-standing.

4. Why do I have to be certified every year?

The VR will need to be certified every year in order to make an appointment or meet with any person at the hospital site. The purpose of certification is to create safer standards of care within Fairview, as well as meet regulatory requirements.

5. What if a VR doesn’t comply with the program?

If a VR does not comply with the program, a range of actions may be taken. A letter to the VRs supervisor may be necessary or the VR may be suspended from conducting any business within Fairview.

6. Who is responsible for notifying a new VR about certification?

The BP is expected to notify its new employees about Fairview’s necessary certification program before doing business with Fairview. It is the responsibility of the VR to complete certification before making appointments. A grace period may be granted for medical emergencies if determined by site and vendor relations.

7. What if the BP or VR status changes during the year? Does the VR need to update Supply Chain with new information mid-year?

Yes, it is the responsibility of the BP and the VR to update Fairview when changes occur during the year. Any new VR doing business within Fairview will need to be certified before entering the hospital sites.

8. How do I get my product on Fairview's contracted items list?

Complete the New Product and Equipment Request form. If the product merits further investigation, it will be referred for a product review.

9. Why does Fairview need to know about physician investors or other conflicts of interest?

Fairview must ensure that its business operations remain compliant with the federal Stark and Anti-Kickback laws and regulations. Doing business with companies that have physician ownership or investors (or their immediate family members) requires legal review to ensure compliance with regulations are being followed. Other potential conflicts of interest must be reported to ensure that a fair and objective process is used to review new products and services and to award new contracts.

10. What if a BP or VR realizes that an unauthorized disclosure of confidential information (patient or business related) has occurred? What should the BP or VR do?

In the event of an unauthorized disclosure of confidential information, please notify the Corporate Supply Chain Office immediately at 612-672-6840. The Supply Chain Office will notify Fairview's Compliance Department and Privacy Officer to determine next steps.

11. Where can I get a form to submit a declination for seasonal flu?

You may use a form from your company, your physician or email us at to request a flu declination form.