Emergency Department visits can be stressful—to say the least.
At Fairview Range Medical Center’s Emergency Department and Urgent Care, we strive to ensure patients receive care that minimizes worry and unease. Results from patient surveys show our efforts are having an impact. We are rated at the 75 percentile nationally for patient experience results.
I’d like to share three specific ways we’re making a difference:
New and improved registration and expanded urgent care hours
Real-time patient feedback
Integration of behavioral health services
We are incredibly proud of the work we’re doing to improve the patient experience. Yet, as always, there are opportunities to be even better.
If you have ideas or suggestions on how we can help you meet your health care needs, I invite you to share your comments on this blog.
Deb Boardman, FACHE
CEO, Fairview Range and Fairview North Region President
Deb Boardman, FACHE, provides leadership to the geographic region spanning from Wyoming, Minn., north to the Canadian border. This region includes Fairview Lakes, Fairview Northland and Fairview Range medical centers. Deb has spent her career working in—and promoting issues important to—rural health care. She has been active in national, state and local health care-related organizations, including the American Hospital Association regional policy board and the Minnesota Hospital Association board, where she served for more than a decade on several committees and as board chair. She has been a member of governor-appointed task forces on rural health care issues and has testified before state and federal legislative bodies. Deb also has served on various civic and community boards and currently is secretary of the Minnesota Safety Council board.