Fairview Southdale Hospital Receives 2015 Press Ganey Success Story Award

Fairview Southdale Hospital Carl. N. Platou Emergency Center has been named a 2015 Success Story Award® winner by Press Ganey Associates, Inc.

This national award recognizes outstanding health care organizations that have measurably improved patient experience, clinical quality or caregiver engagement. Fairview Southdale Hospital is one of only 15 organizations across the country to receive this honor in 2015.

The team received this recognition for the patient experience outcomes they achieved—moving from the 27th percentile nationally in 2009 to the 94th percentile in 2014 based on patient surveys.

In addition to the dramatic improvement in patient experience results, the team accomplished impressive changes such as:

  • Average length of outpatient ED visits decreased by 50 minutes
  • Average time between patient arrival to being seen by a physician decreased by 46 minutes
  • ED visits increased by 13.7 percent

“Providing exceptional patient experience is essential to delivering the highest quality care,” said Bradley Beard, Fairview Health Services, regional president, south region.

“The Fairview Southdale Hospital ED team is focused on listening to our patients and creating a personal connection with each patient and family that comes through our doors, while at the same time ensuring they receive the best care quickly. We are proud to be honored as a national leader in patient experience as measured by surveys of our patients,” said Beard

“We are now offering this exceptional care and patient experience in our expanded emergency center designed for faster triage and treatment, including areas specially equipped to treat trauma and heart emergencies, a new helipad to provide speedy access to advanced trauma care and a new observation space to monitor patients who need further care but do not need admission to the hospital,” said Beard.

Learn more about Fairview Southdale Hospital: fairview.org/hospitals/southdale

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