Planning a Hospital or Clinic Visit

How can I find out if my insurance will cover my visit?

Ask your insurance company as coverage varies with each plan. Visit your insurer's website or call their customer service line.

How can I update my address or insurance information before my visit?

You can submit changes or register online with Fairview’s online form. Submit changes via phone by calling the Financial Securing Center at 612-672-2000.

You can update your insurance and address information at the time you schedule your visit. If your coverage changes before the day of your visit, call the clinic to update it.

Will I have a co-pay for a combined routine exam and office visit?

This depends on your policy. Insurance companies may require a co-pay when you combine two types of visits. Call your insurer and ask if they charge a co-pay for a routine visit, an office visit or both.

How can I find out how much I will owe after my insurance pays?

Call us at 612-672-1048 to get an estimate of the cost of care for your upcoming visit. Your insurer can tell you what you will owe based on our estimate. The portion you are expected to pay for depends on your plan.

Will my cost estimate include all of the services that I will receive at Fairview?

No. Treatment often requires more than one service. If you have been in the hospital, you will receive separate bills from your surgeon, anesthesiologist, radiologist, etc. When you visit a clinic, you may have a separate bill for lab work. If you have questions about a bill from any of your providers, please call the number listed on the statement.

Can I be seen even if I don’t have any insurance?

Fairview provides needed medical care and we have payment plans to help you pay your bills. After looking at payment options, you may qualify for financial help. Call the number on your bill or a financial counselor.

Learn more about Financial Assistance for Patients

Can I pay my co-pay or co-insurance when I arrive?

Yes. You can pay by cash, check or credit card (Discover, MasterCard or Visa).

What is a hospital-based clinic?

A hospital-based clinic is owned by a hospital. The clinic is under the hospital's license and in a space approved by The Joint Commission, an independent agency that helps ensure and monitor the quality and safety of patient care. The clinic does not have to be within the main hospital, but it must be within a certain distance of the main campus. If the clinic is not on the main campus, a sign should tell patients they are at a hospital. 

What is a free-standing clinic?

A free-standing clinic is not owned by a hospital. It has its own license and its own location. All Fairview Clinics in the greater metro area are owned by Fairview Health Services, not by our hospitals.   

What is a routine (preventive) exam?

The routine exam takes place at a regular time, such as once a year. Your doctor checks your physical and mental health and screens for problems. The doctor may discuss health risks related to lifestyle or personal and family history.

What is not included in a routine (preventive) exam?

In a routine exam, your doctor will not assess or treat a new medical problem.

How would I be charged if I have a routine exam and need to discuss a new problem during the same visit?

If you have both services during one visit, a charge will be submitted to your insurance company for each of them.

Will my insurance company pay for both services during the same visit?

When a routine exam is combined with an office visit for a problem, insurance will pay charges for both. (Except for Medicare, which does not pay for routine exams.) Your insurer may require a co-pay for both types of services. It is up to you to check with your insurer to find out when a co-pay is required.

This is not a Fairview decision; it is based on your insurance policy and coverage. If you have an issue with the second co-pay, we urge you to contact your insurance company.