About HealthEast Billing and Insurance

Health Insurance Billing

As a courtesy to you, HealthEast will bill your insurance company, provided that you submit all the necessary information. You are responsible for any portion of your charges remaining unpaid by your insurance company. This includes non-covered services and any patient responsibility. Most insurance companies require patients to pay a portion of their doctor’s bill or hospitalization costs. The patient’s responsibility can be described as a co-payment, co-insurance or deductible.

Have an upcoming procedure? Get a quote.

To request a cost of care estimate, call us at 612-672-2606 or fill out the secure online form. When the estimate has been completed, we will mail or email you a detailed estimate.  You can also view our HealthEast online patient estimate tool.

Contact HealthEast Billing

Call customer service with questions: 651-232-1100

Online Bill Pay

The balance on your account is due within 30 days of your statement.

Quick pay option

Use this option to make a quick, one-time payment to HealthEast without logging in MyChart.

Pay Online Now

Pay your bill with HealthEast MyChart

MyChart enables you to securely manage and receive information about your health, including requesting or cancelling appointments, sending secure messages to your provider, viewing test results, requesting prescription renewals, paying your bill, and more.

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We accept most insurance plans, including: Blue Cross Blue Shield, HealthPartners, Medica, PreferredOne, UnitedHealthcare, UCare and Medicare/Medicaid.

You will be asked to pay your co-pay amounts prior to your appointment, procedure or admission. It is your responsibility to be aware of any exclusions, benefits, co-payments and deductibles outlined in your insurance plan. You may also be responsible for services rendered by other providers. These include anesthesiologists, radiologists and pathologists. We will share your billing information with those providers so that they can file a claim with your insurance company directly.

Provider-Based Billing

HealthEast has designated its main campus and affiliate services as hospital outpatient departments. Patients will receive two separate bills: one for the health care provider, and the other to cover the costs of providing non-physician staff, equipment, and supplies. You may have a co-pay and/or a coinsurance amount depending on your benefits.

HealthEast Vascular Centers in Maplewood, Woodbury, and St. Paul are hospital-based clinics of St. John’s Hospital and charge a facility fee. Patients at these clinics may receive a separate charge or bill for the facility fee.


If you are scheduled for services, we encourage you to pre-register for those services. During pre-registration, you will be asked to provide demographic and insurance information. Providing this information will save time during check in.

To pre-register, call 651-232-5855 or register online.

What information should I bring on the day of my appointment?

  • All current health insurance cards (and letters of insurance coverage/approvals)
  • All prescription insurance cards
  • Picture ID
  • List of your current medications
  • Prescription/order for your test (if your doctor has given you a copy)
  • Health care proxy/living will/do not resuscitate (DNR) or power of attorney (if you have one established)
  • Previous X-rays (if applicable)
Please note: our policy is to verify registration information every 30 days to ensure current contact and billing information.

Referrals and Authorizations

You are strongly encouraged to contact your health insurance plan to review the requirements of the plan in which you are enrolled prior to having any appointment or procedure with HealthEast.

  • Many health insurance plans have referral and/or authorization requirements for appointments and procedures.
  • Each plan is different, and it is your responsibility to know the authorization requirements of your plan and obtain any necessary referrals.
  • The full payment for the appointment or procedure could become your responsibility if you do not obtain the necessary approvals required by your insurance plan, or your appointments may be rescheduled until the approvals have been obtained.

Medicare Benefits

Medicare requires that all tests have a supporting diagnosis to demonstrate the test is medically necessary. If your physician orders a procedure or service that does not support medical necessity, you will be asked to sign an Advanced Beneficiary Notice (ABN). The ABN informs you in advance that Medicare is not likely to pay for the procedure or service, and that you will be responsible for payment.


If you were recently covered by insurance under a group health plan, you may be eligible to pick up COBRA benefits to assist you with your medical bills. Our financial counselors or financial social workers can assist you in determining if you might qualify for COBRA benefits.

Worker's Compensation

If services you are requesting are the result of a work-related injury, HealthEast will bill your employer or your employer’s liability carrier. You must provide us with the required information or we cannot bill the carrier and you will then be billed.

Out of Network

Some health insurance plans restrict where you may receive your care. If you have services outside of your network, you may be responsible for higher out-of-pocket expenses or the entire bill. Check with your insurance company to ensure that your HealthEast provider is in-network.

Ensuring a smooth billing process

You have several responsibilities to ensure that the billing process goes smoothly. These responsibilities include:

  • When making an appointment and when presenting for your appointment, provide the most recent insurance card, picture ID and make sure that we have your correct address.
  • Understanding your insurance benefits, limitations and procedure. Contact your insurance company prior to your health visit so you are familiar with its requirements.
  • Confirming with your insurance company that HealthEast Care System is a contracted provider of services for your plan.
  • Obtaining a referral, if required. Discuss this with your primary care physician prior to scheduling an appointment.
  • Being prepared to make payment prior to service if your insurance company requires a co-pay or out-of-pocket expense.
  • Contacting the HealthEast Patient Accounting Department at 651-232-1100 to make arrangements if you cannot pay your hospital or outpatient services balance in full. All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill. HealthEast employs third party collection agencies to help us resolve unpaid balances.

Service and procedure pricing

We give good faith estimates to patients, both with and without insurance. If you have insurance, we will give you an estimate of the contracted payment amount we expect to receive from your insurance company. If you do not have insurance, we will estimate the charges for services received at Fairview hospitals or clinics (which include HealthEast-branded hospitals and clinics).

The actual estimated payment or average charges may be more or less than the estimate given based the services received during your visit.

To request a cost of care estimate for a HealthEast facility, call us at 612-672-2606 or fill out the secure online form. When the estimate has been completed, we will mail or email you a detailed estimate.  You can also view our HealthEast online patient estimate tool.

You can view hospital pricing and compare charges on the Minnesota Hospital Association website.

Hospital current, standard charges and clinic pricing information

The U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services requires hospitals and health systems to post their “current, standard charges.” Here’s what you need to know about this requirement: 

  • Hospital charges are the amount a hospital bills an insurer for a service. For most patients, hospitals are reimbursed at a level well below charges. Patients covered by commercial insurance products have negotiated rates with hospitals. Actual payment rates, including for member out-of-pocket costs such as deductibles or co-insurance amounts are based on that negotiated rate, not based on charges. 
  • Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments, not based on the hospital’s charges.
  • Uninsured patients may be covered either by our Charity Care or Uninsured Discount policies. For specific information, please contact the HealthEast Call Center at 651-232-1100. 
  • Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
  • Medication prices show the price for the entire package that the pharmacy purchased and may not reflect the price of the dose an individual patient receives. 
  • You may also review the required chargemaster file PDF or Excel.

Minnesota State Law also requires clinics and health systems to post charges for common clinic services and the average reimbursement received from commercial and government payers. 

As a patient, when you have the opportunity to shop for medical services, you should contact your insurance carrier to understand which costs will be covered and which will be your responsibility.

Want more information? Contact us at 612-672-2606.