This policy was last updated on November 18, 2021.

Privacy of M Health Fairview Patient App Health Information

The privacy of your health information is extremely important to M Health Fairview. M Health Fairview uses and discloses your health information in order to provide you with high quality health care services. The M Health Fairview Patient App (“MHF App”) communications that contain health information are subject to all applicable state and federal laws governing the security and confidentiality of medical records.

If you are an M Health Fairview Patient, please see our Notice of Privacy Practices.

Scope of this policy

This policy applies to the information we collect from or about you through the MHF App.  It does not apply to information we collect from you through other channels, such as in our clinics, hospitals, virtual visits, or telephone calls.

What information we collect

Some of the information M Health Fairview collects through the MHF App may be “personal information” that would identify you, personally, alone or in combination with other information available to M Health Fairview.  Some examples of personal information may include, but are not limited to:

  • Contact information (phone number, email address, physical address)
  • Personally-identifiable information (date of birth)
  • Demographic informations (gender, pronouns, age)
  • Insurance information (carrier, member ID)
  • Health information (medical history, allergies, medications, questionnaire responses , appointments)
  • Financial and Billing information (credit card, bank account information)

Other information collected through the MHF App may not be personally identifiable. When you access or use the MHF App, M Health Fairview may collect, use and share certain user information to analyze and improve the MHF App’s operations.  We use Google Analytics to help operate and improve the MHF App.  The MHF App’s use of Google Analytics enables us to collect certain data about your MHF App use, including:

  • Location
  • Search terms
  • In app screen views
  • Session time
  • Type of device used to access app; and
  • The time and date of your access.

You can access https://policies.google.com/technologies/partner-sites to learn more about how Google uses the information collected.  Users may modify their privacy/information sharing settings within the MHF App.

The MHF App incorporates location-based map features provided by Google Maps. Your use of these features is governed by Google’s Terms of Use. Use of real-time route guidance features is at your sole risk. Location data may not be accurate.  The MHF App may also collect and use geolocation information for the purpose of facilitating appointment arrival using your devices location. You may disable this functionality on your mobile device by removing location permissions for the MHF App at any time.

How we use the information collected

We use the information we collect for things like:

  • To treat you
  • Optimizing the user experience of our app
  • Improving the operations of our organization
  • Conducting research and analysis
  • Establishing and managing your account

Data Retention

We will retain your information for as long as is needed to provide services or comply with our legal obligations.

Information about third-party data sharing

If you as a patient find a third-party application to which you would like to export your health information from the MHF Patient App, M Health Fairview may provide the ability for you to send your health information to certain third-party applications, subject to these Terms and Conditions. M Health Fairview reserves the right to disable any third-party application, in its sole discretion and without notice.

M Health Fairview does not control any third-party application and is not responsible for the content or performance of such third-party applications. M Health Fairview does not operate, control, or endorse any information, products, or services provided by third parties, including without limitation, third party applications.  Use of third-party applications is strictly at your own risk including, but not limited to, any risks associated with viruses, worms, Trojan horses, malware or other harmful or disabling code. You are solely responsible for any sharing of your MHF App content that you intentionally or unintentionally communicate to others, including to and through any third-party or third-party application.

Protecting children’s privacy

We do not knowingly collect personal information from children. In special circumstances, minor patients may be allowed to use the app.

Privacy policy updates

M Health Fairview reserves the right to modify the terms of this policy, and the changes will apply to all information we have about you. If we make significant changes, we will post a prominent message in our app.

Contact Information

If you have a question or concern regarding your privacy, please contact M Health Fairview’s Privacy Office using the contact info below:

1700 University Ave W

Saint Paul, MN 55104

Phone:612-672-5647  or 1-866-356-7410