Fairview plans transformational change to address deep challenges in healthcare

Fairview is beginning a process of transformational change. Healthcare is broken, and we owe it to our patients, families, and communities to do better.

Fairview is beginning a process of transformational change. Healthcare is broken, and we owe it to our patients, families, and communities to do better. We need to find new ways to deliver high-quality healthcare that are affordable, accessible, and just plain easier for everyone involved. This transformation will require us to invest in consumer-friendly, integrated models of care; prioritize innovation; reduce costs; and leverage our partnerships. To get there, we are rethinking everything we do. 

As we make decisions about our future, we remain focused on our patients, providers, and employees, as well as the healthcare needs of the overall community. We feel it is important to understand and involve these groups along the way.  

Through it all, one thing will not change: our unwavering commitment to the people we serve. 

What is happening? 

Healthcare is facing an affordability crisis, and we must transform in order to address it. We’re undergoing a comprehensive planning effort with a vision to transform care delivery for our patients.  

This process recently led to some difficult decisions. On Dec. 6, Fairview notified employees that it would be reducing its workforce by about 340 positions. When possible, impacted employees will be retrained and transitioned to the 1,400 open positions currently available. 

Within the next few months, we will also begin to reduce our capacity at Bethesda Hospital to 50 beds.  We are committed to having long-term acute care for the patients in our system, and any patients already in our care at Bethesda will not be discharged until medically ready. 

We will also shift operations from three of our sleep locations to nearby facilities, and we will close pharmacies located in the Fairview Clinics in Eden Prairie and Brooklyn Park. 

How will patients be affected? 

These changes will not affect our ability to provide the high-quality patient care on which we’ve always prided ourselves. Any patients already in our care at Bethesda will not be discharged until medically ready, and we will continue to provide care through our other pharmacy and sleep locations. 

Ultimately, our transformation is designed to make our healthcare more accessible, affordable and effective for our patients. 

Why the changes to Bethesda? 

Bethesda Hospital is an important part of our care continuum that provides long-term acute care for patients with complex medical needs. Our top priority is the patients, their safety, and quality of care.  

Within the next few months, we will begin to reduce our capacity at Bethesda Hospital to 50 beds. We are committed to having long-term acute care for the patients in our system, and any patients already in our care at Bethesda will not be discharged until medically ready. This change reflects the realities of the current reimbursement system and the necessity to prioritize our patients’ needs. 

What will happen to St. Joseph’s Hospital? 

No decisions regarding St. Joseph’s have been made. 

We are analyzing the specific health needs of the communities we serve and are considering how to use our resources in the best way to deliver high-quality, affordable care. This means all Fairview facilities and care delivery operations are being evaluated to determine how we can best utilize them to serve our patients and communities. 

As we make decisions about our future, we remain focused on our patients, providers, and employees, as well as the healthcare needs of the overall community.  

Does Fairview remain committed to providing mental health services?  

Yes. Fairview Health Services is the largest provider of mental health services in the Upper Midwest, providing 35% of all the mental health and addiction outpatient and inpatient services in the 12-county metro area.  

M Health Fairview is forming a service line approach that will implement a comprehensive and innovative mental health and addiction service care model to include more integrated care, both addiction and mental health, within our primary care sites.  

Our plan for 2019 and beyond has been to increase our mental health outpatient services in primary care settings and telehealth. To increase access to mental healthcare services, we’re partnering with community providers, we opened an assessment center and consolidated our phone numbers to ease the patient experience when seeking care in our system.  

We are planning to invest in mobile crisis units to help people in their homes or shelter with immediate mental health and/or addiction needs. We are exploring community partnerships to open some additional IRTS beds as well.  

Fairview remains committed to meeting the needs of patients throughout the state.  

Why are you carrying out this transformation? 

Healthcare today doesn’t work well for consumers. It needs to be more physically and financially accessible, and easier to navigate. Instead of standing by while the world changes around us, we are taking the lead by transforming healthcare on behalf of our most important constituents: our patients. We must innovate to continue delivering high-quality healthcare that is both accessible and affordable.  

Where can I go for more information? 

Patients or family members with questions regarding their medical care can contact 1-800-824-1953 for information. Employees are encouraged to meet with their leaders about their role and department or contact the Employee Assistance Program for additional resources and support. 

Related Articles

March 20, 2020 Helping our workers during the COVID-19 outbreak M Health Fairview announces a new paid time off policy