Technology has enabled a myriad of new resources for improving health and well-being in the workplace, from calorie-counting apps to websites that incentivize better lifestyle choices. Technology-based services are appealing for their innovation and easy access — but is technology always the right solution?
Sometimes a human connection matters more.
“More and more working adults experience depression, anxiety, isolation, stress, or other behavioral health challenges,” says Chris Beamish, System Director of Outpatient Mental Health. “We saw a need for more accessible, relationship-based programs at work, where a great majority of our busy lives are spent. It’s not always easy to find time to take care of our health and well-being.”
Fairview Employer Solutions has launched Behavioral Health & Well-Being, the only local service providing Minnesota employers with a dedicated advisor for all aspects of employee well-being.
The advisor, a licensed mental health professional, takes a holistic, high-touch approach to helping employees manage both mental and physical health. A well-being advisor provides counseling and guidance, helps employees navigate the health care system for their unique needs, and serves as a champion for their success.
Here are five reasons to make Behavioral Health & Well-Being the next addition to your employee benefits.
- You get everything you would with a traditional Employee Assistance Program (EAP) and more.
Behavioral Health & Well-Being replaces a standalone EAP program. Your dedicated well-being advisor has masters-level training just like counselors from reputable EAP services, but employees are not restricted to short-term help. The number of sessions is open-ended and our advisors will work with employees facing all types of circumstances, whether it’s a chronic condition or a new challenge like grief or a divorce. When it’s medically necessary, employees are referred and guided to an outpatient setting.
- You get a dedicated, licensed social worker on site.
A well-being advisor is 100 percent dedicated to your organization’s needs. Use them as your primary provider for counseling, consulting, and well-being education. The more they can offer early intervention and support, the more they can keep situations from developing into something more serious. Employees can meet with your advisor on site if that’s convenient, or by phone or at one of nine clinics if they prefer. All interactions are confidential.
- You get a higher level of customer service, with follow-up and follow-through.
Some behavioral health conditions are compounded by chronic medical conditions. Well-being advisors are knowledgeable about these conditions and will regularly check in with employees to help ensure they’re connected to the resources they need in accordance with their health plan. Think of them like a concierge. Whether it’s educating employees about different specialists, picking up the phone to help schedule appointments, or following up to make sure employees are getting care, a well-being advisor is a consistent presence to help employees stay on top of their health.
- You get a range of behavioral health services that won’t be billed to insurance.
All the services provided by a well-being advisor are outside of insurance. Too often, people struggling with depression or anxiety end up seeking expensive care in an emergency room or urgent care. What if they could get care in a safe space at work instead, at no additional cost for you or them? That’s not to say a well-being advisor would restrict your employees from seeking help elsewhere, but they can provide interim care while guiding an employee to the right place. They can also share their case notes with outside providers in a HIPAA-compliant manner if the employee consents.
- You get to build trust and engagement with employees since they know you care about their whole self.
At the end of the day, you could give your employees a dozen separate tools to address parts of their well-being, but offering a well-being advisor shows you recognize the importance of behavioral health for their personal and professional success. It shows your organization is ready to approach behavioral health with the compassion and dignity it deserves.
To learn more about Behavioral Health & Well-Being and how we can partner with your organization, request a consultation