Communicating More Clearly with Patients
There’s only so much you can do in a typical office visit. Use these tips to help you maximize each patient encounter so you can get your message across quickly and clearly without wasting time or having to repeat explanations. You can apply most of these principles to both verbal and written communication with patients.
Keep Content Simple
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Language level
Up to 90 million Americans have limited literacy skills, and you can’t always tell which patients those are. Even well-educated people may misunderstand when stressed or ill. Speak with all patients using simple language. Keep words and sentences short, and avoid confusing or overwhelming medical jargon.
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Key concepts
Highlight key concepts, and don’t be afraid to repeat them. Provide printed materials that support the concepts you want patients to learn. Such materials supply consistent information for patients and families to refer to at home.
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Clear focus and goals
Focus on one goal or behavior change for each patient visit. Keep this primary goal in mind, and keep it central in your communication.
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Small, logical steps
Be sure to break down any new behaviors, such as how to do a back exercise correctly, into simple, logical steps.
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Interactivity
People learn best when they feel personally involved. If possible, let the patient demonstrate a new skill for you.
Use Visuals
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Convey key messages
Drawings, visuals, and anecdotes can reinforce key content you want a patient to remember. Illustrations help put abstract medical information into the context of a person’s real life.
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Give clear instructions
Some people learn visually. Pictures depicting step-by-step instructions, such as the process for injecting insulin, can be invaluable.
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Bridge language barriers
Visuals reach patients whose cultural realities are different from your own. For example, even if all your verbal examples of low-fat foods aren’t understood, the pictures can be.
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Motivate patients
Seeing positive images of other patients making a behavior change boosts motivation, just as seeing the results of a successful medical procedure reduces fear or worry.
