Mail Service Pharmacy FAQs - Fairview Health Services
Frequently Asked Questions - Fairview Mail Service Pharmacy
How do I start using the Fairview Mail Service Pharmacy?
By Phone: To begin having your prescriptions delivered to your home or other location, call us at 1-866-377-6245 (toll free).
By Mail: print out a Mail Service Participant Profile - complete the information required and mail it with your doctor's prescription enclosed.

How do I transfer a prescription from another pharmacy?
By Phone: Call us at 1-866-377-6245. We will gather the required information and complete the transfer on your behalf.
Online: Use the online transfer form and choose "Mail Service" from the top of the locations menu. NOTE: Prescription transfers cannot be submitted at the myfairviewrx website.

How do I get additional refills through the Fairview Mail Service Pharmacy?

By Mail: Mail back the pre-printed order form that comes with each shipment. 
By phone: Call 1-866-377-6245.
Online: Go to myfairviewrx, click "Quick refill" and choose "Get my prescription by Mail Prescription Order" (not "Store Pickup). Or, register for an account for additional features such as automated refill reminders. NOTE: Each family member requires a separate email address to log in. 

How is confidentiality ensured?
Your medication will be sent to you in a plain package with a return address only.
The pharmacy name will not be listed on the package.

How do I pay for the service?
Copayments may be made by credit card. Credit card information must accompany
your prescription request.

How long will it take to receive medications through the mail service?
You can expect to receive your medications 3 to 5 days from the time we receive your valid prescription order.

Is there a charge for postage?
For regular mail delivery, there is no charge for postage. For requested next day service
or special handling, there will be an additional charge.

Can I talk to a pharmacist?
Yes, just call 1-866-377-6245.
Our pharmacists are available Monday through Friday, 8 a.m. to 7:00 p.m. CST.

How do I access my medications if there is a delay, I have an emergency situation, or a disaster occurs?
If there is ever a question about your order, or what to do about your care in any situation, please contact the pharmacy and we will assist you. We will work with you and your care team to develop a plan to ensure you have access to your medications.

How do I find out about the status of my order, including delays?
If there is ever a question about your order, or what to do about your care in any situation, please contact the pharmacy and we will assist you. If we know a delay with your order will occur, we will contact you to discuss the delay and make new arrangements if necessary.

How do I dispose of unwanted medications?
See instructions at the MPA's Disposing of Unwanted Medications web page.

How do I dispose of needles and syringes?
See instructions at the MPA's Safe Disposal Options for Needles and Syringes web page.
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