Patient FAQs

Billing and insurance questions

What are per diem charges?
Fairview Home Infusion charges a daily per diem on all therapies. A per diem charge represents each day that a patient is provided access to a prescribed therapy. A per diem includes, but is not limited to, the following:
  • Dispensing and Compounding
  • Delivery
  • Supplies and Equipment
  • Clinical Monitoring and Care Coordination

The per diem does not include drugs (except for TPN therapies) or nursing visits.

What are HCPCS units?
Fairview Home Infusion uses HCPCS units for the billing of drugs. HCPCS stands for Healthcare Common Procedure Coding System, the standard billing unit in Minnesota and for Medicare. The HCPCS unit helps standardize the billing function and ensures uniformity.

Each drug is assigned a code and a HCPCS unit that represents one unit. For example, 1 HCPCS unit might be 500mg for a specific drug. If you were to receive 1 vial with 2,000mg in the vial, you would be billed at 4 HCMC units (2,000mg divided by 500mg = 4 units).

How do I find out if my insurance covers home infusion therapy and how much it costs?
Fairview Home Infusion’s intake specialists verify insurance coverage and contact the patients and/or referral sources. We also provide the insurance company with the necessary documentation required to obtain coverage.

If you do not have insurance, our intake specialists can quote the out-of-pocket costs.

Why did I receive a bill?
Please contact the billing department at 612-672-7356 for questions about billing.

Clinical questions

When will my medication deliveries be made?
Delivery times vary. Please contact your pharmacy coordinator or your pharmacy team for details regarding your delivery time.

How long will I be on my infusion medication?
The pharmacist will review your doctor’s orders to confirm the length of therapy prescribed. If this is not originally communicated to you, call 612-672-2233 and ask to speak with your personal care team.

Who should I call with supply requests?
Medicine therapies are different for each individual. In general, we try to deliver medicine and supplies once a week. However, this depends on several factors, including shelf life of the medicine (when it expires), patient lab results or change in doctor orders.

Is my pump working properly?
If you have questions about your pump, call 612-672-2233 and ask to speak to your personal care team.

When is my next nurse visit?
Fairview Home Infusion will call you to set up a nurse visit time. If you are unsure of the day and/or time for your next scheduled nurse visit, call 612-672-2233 and ask to speak to a nurse scheduler.
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