When an emergency strikes, exceptional care is close by


Emergency patient Joyce

My name is Joyce. My husband and I live in St. Paul, but since we’re retired, we spend most of our summer at a campground on a lake near Marine on St. Croix (east of Forest Lake). That’s where we were one Saturday when I began to notice some pain and swelling in my arm. I didn’t think too much of it at first, but then it didn’t go away, and the pain in my arm kept getting worse. I was afraid that I was having a heart attack.

Since it was late in the afternoon, we decided we should go to the emergency department at Fairview Lakes Medical Center. We arrived around 6 p.m., and I was immediately put into a wheelchair and whisked away to a room. The staff was awesome—in a matter of seconds, they had an IV in my hand and an EKG (electrocardiogram) started.

I’ve never seen a team so in control. I believe they’ve got the perfect team! They were clearly experienced and so on top of everything. Cindy Reese, the ER nurse, took care of me—and I mean care. She was outstanding, taking total control, as well as keeping me comfortable and informed about everything that was going on.

My EKG results were normal, and the doctor reassured me that I wasn’t having a heart attack. He recommended a follow-up appointment with my primary doctor to further examine the pain in my arm. My husband and I were both relieved.

I was so impressed with my care that after my ER visit, I wrote a note thanking the entire ER staff. I told them, “My husband is a disabled veteran, and we frequently stay at an RV camp in the area. It’s good to know that an emergency team of this caliber is close by.”

Illness can strike suddenly, and when it does, it’s good to know that expert help is always close by, 24/7 every day.

Prepared for every emergency
As a Level III trauma center, Fairview Lakes Medical Center's highly trained team is prepared for every emergency. Learn more about emergency services at Fairview Lakes Medical Center
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